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>> IT Service Management

IT Service Management is a broad market that is primarily focused on aligning IT with business using the ITIL framework. ASG has been involved in IT Service Management for nearly a decade, both in the provision of solutions as well as managed services.

ASG is the first Australian Organization to be awarded ISO/IEC 20000 Certification by JAZ-ANZ; the government appointed accreditation body for Australia and New Zealand, confirming our dedication to the IT Service Management principles and embedding them as an integral part of our organizations service delivery.

This accreditation enables us to guarantee the provision of a consistent standard of services to our customers. Our ITSM team is able to share and consult with your organisation on how to achieve these and other relevant standards. Our team develops solutions to deliver business outcomes to our customers which encompass people, processess and technology by providing skilled implementation of ITIL processes, cultural change and organization improvement.

We complement our abilities around Process (ITIL, ITSM, ISO 20000) and People, with our capabilities to deliver services and implementation skills based on the wide range of HP Software solutions (Tools) available in these areas. ASG’s capability has developed as the market matured.

ASG still works with some of the customers we had in the early days and has seen the challenges these organisations have had implementing and maintaining a Service Management strategy. This long term experience gives us the understanding to know where to start, what delivers business values and how to make the improvements long lasting as an organisation develops.

ASG provides solutions that enable organisations to define, measure, and improve IT services to ensure that they meet agreed levels of quality and cost. We provide a range of consultancy services and management services that enable organisations to:

• Analyse their requirements for IT Service Management by determining the cause of quality issues and areas of cost reduction
• Align IT service delivery with business process management objectives
• Design solutions to meet their specific requirements
• Implement IT management solutions to assist organisations realise an ROI
• Ensure IT service management solutions maintain their value through cultural alignment programmes.
• Continuously measure and improve IT services in line with changing business requirements.