ITSM Process Design and Implementation
Service Management Assessments are often seen as the starting point for implementing an ITSM strategy. When an organisation makes a strategic decision to align IT around service delivery, base-lining the current capability and developing a strategic roadmap is critical for long term Executive commitment. ASG’s capability for conducting ITSMA’s is strongly aligned around our approach that the assessment must align to the business. Following the results from the Capability Maturity Model assessment, ASG develops a strategic business focused roadmap for the organisation to allow them to understand how to use the results from the ITSMA to benefit the business. This is what we see as the true value behind an assessment.
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Service Management Solutions are ASG’s key strength. We see a solution as a number of elements, products and capability, that come together to deliver a result. At ASG we use our experience as a solution provider, as well as a user of ITSM, to understand what a solution must deliver to the business. Often spoken about as People, Process and Technology, a true solution provider for ITSM must also understand culture, marketing and business management. The solution must provide direction to align IT with the business |
ITIL Process Design is a core skill of the overall ITSM capability within ASG. Our consultants are experienced in developing and delivering processes that work with your business model. While ITIL provides the framework for these processes, it is ASG’s vast customer experience in telecommunications, logistics, government, managed services and other markets that allows us to implement processes that deliver. ASG now has significant IP to support the design, implementation and continuous improvement of the processes that make ITSM work for the business. This IP is available and used to improve the delivery and cost effectiveness of all of our Service Management Solutions. |